exoSwap Beta Support

A CeDeFi Solution

exoSwap is a hybridized CeDeFi service that allows the end user to perform asset swapping across multiple networks using their own personal wallets. It was created in partnership with Mandala, a Binance Cloud project. There are multiple on-chain and off-chain systems involved in the swapping process.

We are still in BETA and working together to find issues within the application. Depending on whats happening there might be multiple paths to getting the support needed.

When filling out the form, please answer all questions and provide as much information as you can to help us understand and resolve the issue.

exoSwap Support Form

Transaction Support

If it seems like there is a transaction issue with your swap then we want to direct that support request to the best path for resolving that issue quickly.

For issues like Stuck transactions, failed transactions, settlement issues etc, please mark Transaction as the issue type

Bugs, UI issues, etc

If you are experiencing other types of issues when using the application like buttons not working, page not rending properly, support for various mobile phone sizes, browsers, wallets, then please check the Beta Support Discord Channel here to see if this is a known issue and if there is a work around. Checking here before filling out a support form could save us all time.

General Feedback

If you are wanting to provide suggestions, creative or constructive feedback then please don't hesitate to share that here or inside the Beta Testing Discord Channel here.

Please remember, this is a BETA.

It's going to have bugs. The team are dedicated and working hard to make this a great product and cross-chain swap experience.

Thank you for your time, patience and understanding as we work through any issues.